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Terms and Conditions

Terms of Service of Safanta Tours & Travel Company Limited

PAYMENT OPTION

We accept Cash in American Dollars ($USD) and Euros (€) only.

All payments from overseas bank accounts must pay the invoice in full. Any bank and/or transaction fees are not payable by us.

We accept all major Credit/Debit Card (A 5% surcharge will apply to all credit card transactions to cover their administration fee).

      MasterCard

      Visa

      American Express

      Maestro

      Union Pay

      JCB


BOOKINGS PAYMENT POLICY

1. All groups must be pre-paid prior to departure.

Any verbal quote given is only an estimate of price, which will be subject to a written advice on confirmation of the reservation.

2. We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to alter your travel arrangements whilst abroad, this is your own responsibility and Safanta Tours & Travel Company Limited are not responsible for any extras or difficulties that may arise with onward travel as a result of such alterations.

3. In the unlikely event of a delay, arrangements for meals, overnight accommodation etc, should be met by your airline. If you are joining a group and flight delays mean that additional transfers etc. are required to enable you to join the group, these costs must be met by you the client and should later be reclaimed under your insurance policy if applicable.

4. Our quoted prices are based on current (last site update) exchange rates and on-the-ground prices. The price of a tour may vary at any time before Safanta Tours & Travel Company Limited have accepted a booking from you, and they may be varied after your booking is made. Should the variation be in excess of 10% of the holiday cost the client will have the right to a refund of all monies paid.

5. Our holidays are planned many months in advance, it is therefore possible that some arrangements may have to be changed and we reserve the right to at any time.

6. Compensation payments do not apply to changes caused by reasons of war, riots, civic strike, terrorist activity, industrial dispute, natural disasters, fire, closure of an airport or port, adverse weather conditions and similar events beyond our control. In case of such an event Safanta Tours & Travel Company Limited will have no liability other than to offer you an alternative comparable holiday, if available, or offer a refund of monies paid by you

7. Bookings can only be accepted for persons under eighteen years of age when accompanied by an adult who will be responsible for them.

8. Cancellations within 24 hours and “no shows” or “change of mind” on the day will be charged full payment per booked as per confirmation of the reservation.

Agents without Credit

      Invoices must be requested at time of booking.

      Agents/Group organiser must advise final client numbers 30 days prior to arrival.

      Safanta Tours & Travel Company Limited will invoice according to final numbers and payment must be received prior to arrival.


Agents with Credit

      Bookings must be accompanied by a 30% deposit. The complete balance is due no later than four weeks prior to the starting date of your tour. If the booking is made within this time then the full amount should be paid with the booking. If the balance due is not received by the due date we reserve the right to treat the booking as cancelled. Appropriate cancellation charges may be levied. Late bookings are accepted at the Director’s discretion. Safanta Tours & Travel Company Limited is not responsible for lost accommodation/activity bookings if this is due to a delay in receiving a payment from you.

      It is the responsibility of the group tour company to settle their account within their contracted credit agreement terms with Safanta Tours & Travel Company Limited.


FREE OF CHARGE POLICY (FOC POLICY)

Group leaders or guides will receive complimentary admission (whilst accompanying group). Any additional FOCs must be approved in advance by the sales department. Usually for the groups we offer 1 pax free every 20 full paying pax.


CHILDREN POLICY

Children, 3 years and under, Free of Charge

Children aged 4 to 12 years are inclusive, pay 50% of the adult rate

Children above 13 years are considered as an adult.


CANCELLATION POLICY

All pre-bookings, cancellations must be received in writing.

Cancellations are to be accepted in writing only.

Cancellation should be made in writing (email is acceptable). The deposit is non-refundable and a cancellation will also incur the following charges:-

30 days and More No Charge

20 – 30 days prior to arrival 50% of full booking value

10 – 19 days prior to arrival 75% of full booking value

1 – 9 days prior to arrival 100% of full booking value



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